Unredeemed gifts may be refunded within the standard 14-day/two-hour refund period. Redeemed gifts may be refunded under the same conditions if the gift recipient initiates the refund. Funds used to purchase the gift will be returned to the original purchaser. For more information about refunds on Steam, please see the Steam Refunds page.
Effects of Cancellation
Maybe your PC doesn’t meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn’t like it. Simply put, a problem on Steam’s or your payment processor’s end can affect your purchase process and present the pending purchase warning. To exercise this right, you must inform us of your decision to cancel your order by an unequivocal statement. Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties). You can place an order on the Steam Community Market to set the price you want to pay for that item.
Purchases Made Outside of Steam
DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. We will use the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise, or your original payment method does not technically support the refund. If the purchase was made from a Steam Wallet, we will reimburse only to that Steam Wallet.
Simply log in there with your Steam user account, select the order you wish to cancel and the problem you are having, then press the button labeled “I’d like to request a refund”. You can request a refund or get other assistance with your Steam purchases at help.steampowered.com. If I list a community market buy order I can select a quantity and price on the item in question.
Hardware Refund Policy
If none of the above fixes work and you fail to determine why you receive the pending purchase warning, you should contact Steam support to investigate the issue further. Encountering a pending purchase warning when making a new purchase on Steam can be frustrating. If you don’t handle the warning properly, you’ll have to spend considerable time talking to Steam’s or your bank’s support to cancel the purchase and get your money back. We are unable to offer refunds for video content on Steam (e.g. movies, shorts, series, episodes, and tutorials), unless the video is in a bundle with other (non-video) refundable content. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.
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There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look. Consumers in some jurisdictions may have additional rights to a refund in circumstances where the game is faulty. Stack Exchange network consists of 183 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Have you encountered an error message while trying to make a new purchase on Steam saying that your last purchase is still pending? The pop-up sometimes warns users that Steam may cancel their previous purchase if they make a new one, even if their bank has already charged them.
For some content and services, Steam offers periodic (e.g. monthly, yearly) access that you pay for on a recurring basis. If a renewable subscription has not been used during the current billing cycle, you may request a refund within 48 hours of the initial purchase or within 48 hours of any automatic renewal. Content is considered used if any games within the subscription have been played during the current billing cycle or if any benefits or discounts included with the subscription have been used, consumed, modified or transferred.
Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.
- For some content and services, Steam offers periodic (e.g. monthly, yearly) access that you pay for on a recurring basis.
- When the item is available for that price, your buy order will automatically purchase it.
- You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.
- This wikiHow will teach you how to view your list of active buy orders on Steam.
- For these purchases, refunds can only be issued to the user’s Steam Wallet.
If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game. Streaming services are pricing themselves out of the market, and I’m done with it. This return program may not be available to you if the Hardware has been modified, abused, or is otherwise no longer in new condition as a result of your testing of the Hardware exceeding what would be possible to you when buying the Hardware in a retail store. In that case, you may be liable for the diminished value of the Hardware due to its treatment while in your possession.
Refunds on Downloadable Content(Steam store content usable within another game or software application, “DLC”)
For example, if you purchase a game that is in Early Access or Advanced Access, any playtime will count against the two-hour refund limit. If you pre-purchase a title which is not playable prior to the release date, you can request a refund at any time prior to release of that title, and the standard 14-day/two-hour refund period will apply starting on the game’s release date. The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Please note that you can cancel an active subscription at any time by going to your account details. Once cancelled, your subscription will no longer automatically renew but you will retain access to the content and benefits of the subscription through the end of your current billing cycle. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within the required return period, and, in the case of games, if the title has been played for less than two hours.
When the item is available for that price, your buy order will automatically purchase it. You can have up to 10 times your wallet balance in active buy orders, and the orders will remain active until difference between debenture and loan they go through. This wikiHow will teach you how to view your list of active buy orders on Steam. If you apply the checks and fixes listed above, you’ll be able to resolve the issue and complete your next purchase. The easiest way to do this is by using the online button provided at help.steampowered.com.
In any event, you will not incur any fees as a result of such reimbursement. Some payment methods available through Steam do not support refunding a purchase back to the original payment method. For these purchases, refunds can only be issued to the user’s Steam Wallet. You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out. When you purchase a title on Steam prior to the release date, the two-hour playtime limit for refunds will apply (except for beta testing), but the 14-day period for refunds will not start until the release date.